Terms & Conditions

These terms apply when you use this website or book an appointment with Red Market Salon at 13 East 13th Street, Floor 2, New York, NY 10003. By using the site or booking with us, you accept them.

Bookings and appointments

Online booking runs through our scheduling provider, Zenoti. A booking is confirmed when Zenoti confirms it; the appointment itself is subject to artist availability. Prices shown on this site are starting prices — the final price depends on hair length, density, and the service performed, and is confirmed in the salon before work begins.

Cancellations and lateness

Please give us at least 24 hours' notice to change or cancel an appointment so the chair can be offered to someone else. Arriving more than 15 minutes late may mean the service has to be shortened or rescheduled. Any cancellation fee is set by the salon and disclosed at the time of booking.

Services and results

Color and chemical services carry inherent variables — previous color, texture, and the condition of your hair all affect the result. We will tell you honestly what is achievable in one visit. We do not guarantee a specific shade, and we do not perform a service we believe would damage your hair.

Text messages

If you opt in, we may text you appointment reminders and occasional salon messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for support. The carrier disclosures are on our SMS Terms & Privacy Policy.

Website content

The text, photographs, and pricing on this site are provided in good faith and may change without notice. Photographs show real work by our artists; they are illustrative of style, not a promise of an identical result.

Liability

We are not responsible for interruptions to this website or the booking system caused by third parties, nor for text messages delayed or undelivered by your carrier.

Contact us

Questions about these terms? Reach us at info@redmarketnyc.com or 212-929-9600. Red Market Salon, 13 East 13th Street, Floor 2, New York, NY 10003.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date above. See also our Privacy Policy.