Red Market · New York
Salon Policies
Last updated
The short version: we're by appointment, every color service starts with a complimentary consultation, and we ask for advance notice if you need to reschedule. Details below.
Booking & appointments
Red Market is by appointment, so your colorist and chair are reserved just for you. Booking is online any time, or you can call the salon. Color and balayage in particular are best booked ahead, since they begin with a consultation. Some color and lightening services may require a card on file or a deposit to reserve the time — this is confirmed when you book.
Complimentary consultations
Every color service opens with a complimentary consultation. It's where your colorist looks at your hair in person, understands how much maintenance you want, and designs the exact result — and confirms the price and timing — before any work begins. Bring a couple of inspiration photos if you have them.
Pricing
Prices for each service are on the menu & pricing page. Because color is customised to your hair, your final price is confirmed at your consultation before work starts — no surprises at the chair. Larger transformations (for example, going significantly lighter) are sometimes planned across more than one visit to protect the hair; your colorist will map the plan and cost up front.
Cancellations & rescheduling
We understand plans change. If you need to cancel or reschedule, please give us as much notice as you can so we can offer the time to another guest — advance notice is appreciated, and specific notice windows or fees for late cancellations and no-shows are confirmed when you book. Repeated late cancellations or no-shows may require a deposit for future appointments.
Late arrivals
If you're running late, please call ahead. We'll always do our best to accommodate you, but to be fair to the guest after you we may need to adjust or reschedule your service.
Color results & adjustments
We want you to love your hair. If something isn't quite right with your color, let us know promptly and we'll make it right — a gloss or minor adjustment is a normal part of dialling in the perfect tone. Please reach out soon after your appointment rather than weeks later, so we can address it while it's fresh.
Privacy & text messages
We respect your privacy and don't sell or share your contact details for third-party marketing. If you opt in to text messages (appointment reminders and the occasional follow-up or review request), you can reply STOP at any time — see our SMS Terms & Privacy Policy for the full detail.
Questions
Call us at 212-929-9600, email info@redmarketnyc.com, or book online. We're in Greenwich Village at 13 East 13th Street, Floor 2.